Shipping policy

Shipping & Delivery Policy

Welcome to Brioma. This Shipping & Delivery Policy outlines how we handle the processing, shipping, and delivery of your orders. By placing an order with us, you agree to the terms below.

1. Shipping Destinations & Costs

We are proud to offer Free Shipping on all orders delivered within the United States. At this time, we only ship to addresses within the USA.

2. Order Processing & Delivery Times

We strive to process and dispatch your orders as quickly as possible. Please note the following timelines:

  • Order Cut-off Time: 05:00 PM (GMT-05:00)
  • Order Processing Time: 1 to 2 Business Days (Monday – Friday). Orders placed after the cut-off time or on weekends/holidays will begin processing the next business day.
  • Transit Time: 6 to 8 Business Days (Monday – Friday).
  • Total Estimated Delivery Time: 7 to 10 Business Days from the time your order is placed.

3. Order Tracking

Once your order has been processed and handed over to our shipping carrier, you will receive a shipping confirmation email containing a tracking number. You can use this number to monitor your package's progress. Please allow up to 24 hours for the tracking information to update in the carrier's system.

4. Address Changes & Incorrect Information

Please ensure that your shipping address is entered correctly at checkout. We cannot change the shipping address once the order has been processed and handed over to the courier. If a package is returned to us due to an incorrect or incomplete address provided by the customer, the customer will be responsible for any additional shipping costs to resend the package.

5. Lost, Stolen, or Damaged Packages

While we take every precaution to ensure your order arrives safely, we understand that issues can occur during transit.

  • Damaged Items: If your item arrives damaged, please contact us within 48 hours of delivery at Support@brioma.store with photos of the damaged item and packaging.
  • Lost or Stolen Packages: If your tracking information states that your package was delivered but you have not received it, please check with neighbors or your local post office. If you still cannot locate it, contact us, and we will assist you in opening an investigation with the carrier.

6. Contact Us for Shipping Inquiries

For any questions related to your shipment, please reach out to us:

  • Email: Support@brioma.store
  • Phone: +1 943-205-0660
  • Address: 8 Armour Lane Riverdale, GA 30296, United States