Frequently Asked Questions (FAQs)
1. Shipping & Delivery
Q: Where do you ship?
A: We currently offer shipping exclusively within the United States.
Q: How much does shipping cost?
A: We are pleased to offer Free Shipping on all USA orders.
Q: How long will it take to receive my order?
A: Our total estimated delivery time is 7 to 10 Business Days. This includes 1 to 2 business days for order processing and 6 to 8 business days for transit. Our order cut-off time is 05:00 PM GMT-4.
Q: How can I track my order?
A: Once your order has been processed and shipped, you will receive an email containing your tracking number and a link to monitor your package's delivery status.
2. Returns & Refunds
Q: What is your return policy?
A: We offer a 30-day return window. You have 30 days from the date of delivery to initiate a return for unused items in their original packaging.
Q: Are there any restocking fees?
A: No, we do not charge any restocking fees.
Q: Who pays for the return shipping?
A: Customers are responsible for paying the return shipping costs. We recommend using a trackable shipping service.
Q: How long does it take to process a refund?
A: Once we receive and inspect your returned item, we will process your refund. The credit will automatically be applied to your original payment method within 5 to 7 business days, depending on your bank's processing time.
3. Orders & Payments
Q: What payment methods do you accept?
A: We accept a wide variety of secure payment methods, including Visa, Mastercard, American Express, Discover, Maestro/UnionPay, PayPal, Apple Pay, Google Pay, Shop Pay, and Klarna.
Q: Can I change or cancel my order after placing it?
A: We process orders quickly (within 1-2 business days). If you need to change or cancel your order, please contact us immediately at Support@brioma.store. Once the order has been handed over to the shipping carrier, we can no longer modify or cancel it.
4. Contact & Support
Q: How can I contact customer support?
A: We are here to help! You can reach us via:
- Email: Support@brioma.store
- Phone: +1 943-205-0660
- Address: 8 Armour Lane, Riverdale, GA 30296, United States